Contact

Call or Email to Schedule your appointment:
Therapeutic Massage & Wellness
40 Lake Ave EXT (Second Floor)
Danbury CT, 06811
​(203)826-3355
(diagonal from Ethan Allen) 

Hours of Operation:

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

10:00 AM - 8:00 PM

CLOSED

​9:00 AM - 7:00 PM

​10:00 AM - 8:00 PM

​10:00 AM - 6:00 PM

​9:00 AM - 7:00 PM

​10:00am-3:00 PM

Spa Etiquette

Please note that the spa is a quiet place, please use quiet voices, as we try to ensure that all our guests benefit from the tranquil surroundings.
To ensure a great experience for all, It is important to arrive 15 minutes prior to your first session to fill out a health intake form and to discuss with your therapist what you’d like to focus on. If you are late to your session, we will always do our best to accommodate you but unfortunately we will not be able to go over your service time due to having a client following .  
We recommend that you leave all valuables home before coming to the spa.

Cancellation Policy

Cancellation Policy:
Please be advised of our 24-hour cancellation policy. We kindly ask that you provide us with a minimum of 24-hours prior to your appointment for any schedule changes or cancellations.
Cancellations made up to 24 hours before a scheduled appointment via email, text, phone call will be processed without a penalty. Cancellations made after the 24-hour point will be subject to a charge of the full rate of service.
No show appointments will be handled as late cancellation appointments and the account will be charged for 100% of the service.
We require a credit card on file for all appointments to secure your allotted time with the service professional this includes appointments utilizing gift cards.
For all services totaling $250 or more, we will require a 50% deposit that is refundable 24 hours in advance, any service canceled with less than 24 hours’ notice, the deposit will be forfeited.
All gift certificates and products are nonrefundable. Gift Certificates have a 12-month expiration date from the date of purchase and are not transferable or refundable.
Failure to cancel within 24 hours' notice with a gift certificate will result in a forfeit the balance of the gift card and any other charges will apply to credit card on file.
Additionally, if you are late for an appointment, we will be unable to run into the next client’s session and that time is therefore forfeited.
To avoid a cancellation fee, please provide cancellation notice at least 24 hours prior to your appointment. You can cancel or reschedule an appointment by emailing us at office@tmwmassagect.com texting 203-826-8090, or calling us at 203-826-3355.
Thank you all for your continuous business and for allowing us the opportunity to serve you with quality health and wellness.
 
Exceptions:
Inclement Weather Policy:
Should inclement weather such as a hurricane, tropical storm or snow storm threaten our area, TMW will make a decision based upon the safety of our clients and staff if we will remain open. If you feel uncomfortable traveling as inclement weather approaches the area, please give TMW 24-hour notice to cancel your appointment.
If TMW determines the weather conditions or local guidance does not permit us to open we will cancel all appointments and issue you a credit for the service amount. We will do our best due diligence to rebook clients within a 14-day period or as soon as weather allows. If Therapeutic Massage & Wellness cancels an appointment with less than 24 hours’ notice, a new appointment will be scheduled without penalty to the client, subject to availability.
 
CORONAVIRUS Cancellation Policy:
If you are sick, we ask that you please stay home and reschedule with 24 hours' notice whenever possible. If you are not able to cancel with 24-hour notice TMW reserves the right to change clients for their scheduled services. As a one-time courtesy TMW will extend a 7 day reschedule allowance. This will be available for rebook week days only excluding Tuesdays beginning the next business day after the cancelled appointment.
If a client must cancel an appointment without meeting the 24-hour cancellation policy and produces proof of a positive COVID 19 test within 48 hours of the schedule appointment time TMW will extend a 14 day reschedule allowance. This allowance will be available for rebook week days only excluding Tuesdays beginning the next business day after the cancelled appointment.
TMW will make every effort to provide a solution on a case-by-case basis and will enforce the cancellation policies at management discretion.
*DUE TO STATE GUIDELINES FACE MASKS ARE REQUIRED REGARDLESS OF VACCINATION STATUS.
 
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